Dial Permissions & International Calling
Scope
Intended Audience: All End Users
The following document will identify the dial permissions that determine the ability of a user to make calls based on the rules set for each permission.
Note: All calls made outside of the US and Canada must be prefixed with 011 followed by the full number including the country code.
How to Dial Internationally
| Option | Description |
|---|---|
| Permit All | This will allow the user to place calls to any destination regardless of the dial pattern. |
| Deny All | This will cause any call to be denied. |
| Limited International | See below for list of permitted countries |
| US and Canada | This allows calls within the US territories and including Canadian numbers. |
| Extension and 911 Only | This allows calls only to extensions and 911. |
| Emergency Only | This allows calls only to emergency services. |
| Video Conference | This allows for video conferencing only. |
List of Countries Allowed with Limited International
- Accra
- Albania
- Algeria
- Anapolis
- Andorra
- Angola
- Argentina
- Armenia
- Aruba
- ATEL FIXED
- Austria
- Bauru
- Belarus
- Belgium
- Belize
- Belo
- Benin
- Bosnia
- Botswana
- Brasilia
- Brazil
- Bulgaria
- Burkina Faso
- Burundi
- Cameroon
- Campinas
- Canada
- Cape Verde
- Cascavel
- Chad
- COMCEL
- Costa Rica
- Cote DIvoire
- Criciuma
- Croatia
- CTE
- Curitiba
- Cyprus
- Czech
- Dem Rep of Congo
- Denmark
- Egypt
- El Salvador
- Estonia
- Ethiopia
- Faroe Islands
- Finland Helsinki
- Florianopolis
- Foz do Iguacu
- France
- Germany
- Ghana
- Gibraltar
- Goiania
- Greece
- Guatemala
- Haiti
- Honduras
- Hungary
- Iceland
- Ipatinga
- Ireland
- Italy
- Ivory Coast
- Joinville
- Juiz de Fora
- Jundiai
- Katowice
- Kenya
- Lagos
- Latvia
- Lesotho
- Liberia
- Liechtenstein
- Lima
- Lithuania
- Londrina
- Luxembourg Other
- Macedonia
- Malawi
- Mali
- Malta
- Maringa
- Mauritania
- Mauritius
- Mexico
- Mobile
- Moldova
- Mombassa
- Monaco
- Montenegro
- Morocco
- Mozambique
- Nairobi
- Namibia
- Netherlands
- Nicaragua
- Niger
- Nigeria
- Norway
- Panama
- PCS MOBILE
- Peru
- Poland
- Ponta Grossa
- Porto Alegre
- Portugal
- Romania
- Rwanda
- Santos
- Senegal
- Serbia
- Seychelles
- Slovakia
- Slovenia
- Sorocaba
- South Africa
- Spain
- Sudan
- Swaziland
- Sweden
- Switzerland
- Tanzania
- Taubate
- Uberlandia
- Uganda
- Ukraine
- United Kingdom
- United States
- Vitoria
- Volta Redonda
- Zambia
- Zimbabwe
List of Countries Allowed with Light International
- Argentina
- Australia
- Bangladesh
- Brazil
- Canada
- Chile
- China
- Cyprus
- Czech Republic
- Denmark
- France
- Germany
- Greece
- Guam
- Hong Kong
- Hungary
- Iceland
- India
- Ireland
- Israel
- Italy
- Japan
- Luxembourg
- Malaysia
- Mexico
- New Zealand
- Poland
- Portugal
- Puerto Rico
- Romania
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- Thailand
- UK
- United States
- US Virgin Islands
How to Dial Internationally
To make international calls using our service, dialing the prefix "011" before entering the country code and phone number is essential.
For example, outbound calls should be placed as such 01161396694916 (Melbourne Weather & Time Institute Test)
This prefix is required for routing the call outside the United States, ensuring that it connects properly to the intended international destination. Without including "011" at the beginning, the call may not be processed correctly, resulting in a failed connection or an inability to reach the desired number. Always remember to start with "011" when dialing internationally to ensure a smooth and successful call.