📄️ Add TeamMate to Trust Traffic List
Scope This article outlines how to add TeamMate to the trusted traffic list. This is a prerequisite to configure Microsoft Teams. A full list of prerequisi
📄️ 2024-04-30 GRR Loss of Network Connectivity (Resolved)
Event Description: The SNAPHosted server core 041 grr.cls.iaas.run experienced a period of intermittent connectivity availability. Event Start Time: 2024 0
📄️ Add New Users to Teammate
Scope Intended Audience : White Label Partners, Netsapiens Providers, and above The document will go over adding new users to an enterprise TeamMate Connec
📄️ Add PBX to TeamMate Connector Enterprise
Scope Intended Audience: White Label Partners, Netsapiens Providers, & members of Client Success This article outlines how to add a PBX to a TeamMate Conne
📄️ Build the TeamMate Connector Application
Scope Intended Audience: White Label Partners, Tier \ 1 Technicians or higher This document will show you how to build a custom application for Teams. Requ
📄️ Configure Carriers for SMS with TeamMate Connector
Scope Intended Audience: Netsapiens Providers This article outlines how to configure a carrier for SMS with TeamMate Connector. This is only needed for Net
📄️ Configure Direct Routing for TeamMate Connector
Scope Intended Audience: Global Administrators configuring Microsoft Teams This article outlines the process for configuring direct routing for TeamMate Co
📄️ Create New TeamMate Enterprise
Scope Intended Audience: White Label Partners, Netsapiens Providers, & members of the Orders department This article outlines the process for adding an ent
📄️ Creating Feature Codes for TeamMate Connector
Scope: This document will show you how to create feature codes for TeamMate Connector. Requirements: Access to TeamMate EPP. Creating Feature Codes: 1. Nav
📄️ Delete Previous Direct Routing
Scope: This document will show you how to delete Direct Routing that was previously set up on Microsoft. Requirements: Microsoft Global Admin access for th
📄️ Deleting TeamMate Connector Resellers and Enterprises
Scope Intended Audience: White Label Partners, Netsapiens Providers, & members of the Orders department This article outlines how to delete a reseller or a
📄️ Deleting Users From TeamMate Connector
Scope Intended Audience: White Label Partners and CSE This document details the process for deleting users from TeamMate Connector. This should be done bef
📄️ Enable SMS with TeamMate Connector
Scope Intended Audience: Netsapiens Providers This article outlines how to configure and enable SMS with TeamMate Connector. Please note SMS cannot be enab
📄️ Ensure Calling plan is Disabled for Microsoft Business Voice
Scope: This document will show you how to ensure that a calling plan is disabled for Microsoft Business Voice. Requirements: Access to Microsoft Admin Cent
📄️ Install PBX End User Portal with TeamMate EPP
Scope: This document will show you how to install the PBX End User Portal with TeamMate Enterprise Provisioning Portal. Requirements: Access to Enterprise
📄️ Login Error Upon Initial Enterprise Registration
Scope: The following document will show you how to fix the error upon logging in for initial enterprise Registration. /img/migrated/2cc19f40def3 1619713170
📄️ Microsoft Domain issues
Scope: This document will show you how to resolve the issue where when selecting a Microsoft Office Domain and it is falling. Requirements: Access to Micro
📄️ Microsoft Office Licenses Showing As Not Available
Scope: This document will show you how to correct the issue where Microsoft Office Licenses are not showing as available. Requirements: Access to Microsoft
📄️ Subscription Status showing as Expired
Scope: This document will show you how to correct the issue where Subscription Status will show as expired. Requirements: Access to TeamMate EPP. Problem I
📄️ Supported Microsoft Licenses for TeamMate Connector
Scope Intended Audience: All End Users This document will show you which Microsoft Licenses are supported for TeamMate Connector. Requirements: Each Micros
📄️ TeamMate Connector Configuration Steps
Scope This article outlines how to configure TeamMate Connector for a client to use Microsoft Teams with their phones. Requirements Reseller access to the
📄️ TeamMate Connector FAQ
Scope: This document will answer some of the frequently asked questions in regards to TeamMate Connector on what it is and how it works. What is TeamMate C
📄️ TeamMate Connector Known Issues
Scope This document will highlight the Known Issues that TeamMate Connector is experiencing. Domains need to be assigned the service “Skype”. Previously in
📄️ TeamMate Connector Troubleshooting
Scope This document will show some of the common issues encountered when setting up and using TeamMate Connector and how to fix them. Requirements Access t