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Add PBX to TeamMate Connector Enterprise

Scope

Intended Audience: White Label Partners, Netsapiens Providers, & members of Client Success

This article outlines how to add a PBX to a TeamMate Connector enterprise. The PBX is used to register users to the phone system. This step may only be completed after the client has finished their direct routing process.

Requirements

  • Access to TeamMate Reseller Portal
  • Client ID & Secret (White Label Partners should contact Client Success if they need this resent)
  • TeamMate Connector PBX Credentials (White Label Partners should contact Client Success if they need this resent)

Configure PBX Settings​

  1. Log in to the TeamMate Reseller Portal and navigate to the enterprise you'd like to configure the PBX for
  2. In the left-hand sidebar, click Enterprise > PBX
  3. Complete the following fields, leaving all others default:
    1. PBX Type: Netsapiens
    2. PBX Location: Enter a name for this. Usually PBX
    3. PBX DNS Lookup Type: SRV
    4. PBX SIP Domain: Enter the full PBX domain of the client (it can only be alphanumeric)
    5. PBX SIP Domain Proxy: Enter the outbound proxy of the PBX. Usually sbc.ucaasnetwork.com
    6. Voicemail Feature Code: 9901 NOTE: This may vary for Netsapiens providers
  4. Click Save Settings

Configure Advanced Settings​

  1. Select the ellipses menu next to the PBX you wish to configure and click Edit
  2. Click Advanced Settings
  3. Complete the following fields: (Information found in Library)
    1. **Portal Authorization URL:**https:///ns-api/oauth2/token/
    2. Client ID: Enter the Client ID for the PBX
    3. Client Secret: Enter the Client Secret for the PBX
    4. API Access Username: Enter the login name for the TeamMate Connector PBX user
    5. **API Access Password:**Enter the password for the TeamMate Connector PBX user
    6. Autofill SSO settings from Endpoint and Access token credentials?: Yes
  4. Click Save Settings
  5. Once the PBX settings have been completed, you may advise the client to enable calling. Partners may also configure Single Sign-On and Manage Feature Codes, but these are optional only used for the Teams End User Portal