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Microsoft Office Licenses Showing As Not Available

Scope:​

This document will show you how to correct the issue where Microsoft Office Licenses are not showing as available.

Requirements: Access to Microsoft Admin Center.

Problem​

You have the right licenses purchased but the EPP is not showing them as available.

Solution 1​

You do not have at least 1 available and unassigned license to create the Test User that the TMC uses to provision Direct Routing.

  • Navigate to Admin Center
  • Click on Licenses.

Solution 2

Microsoft is not yet reporting your purchased licenses as available. To confirm a Test User is created with applied licenses:

  1. Navigate to Microsoft Admin.
  2. Click on Users.
  3. Check Active User ‘check status’.
  4. Confirm a Test User is created with applied licenses.

The Setup status should say Complete, if it says Pending, then Microsoft is still propagating the license(s).

Solution 3

The Test User has not been created, to check if this is the case:

  • Navigate to Microsoft Office Admin
  • Click on Users
  • Check Active Users.

If there is no Test User created you have not correctly set up Direct Routing. If this problem persists please contact our support team.