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View Phone's Contact IP

Scope​

The following will show you how to obtain the Contact. This can help you determine if your Desk Phone has a contact with Public IP instead of Private IP, which indicates you may have SIP ALG or Double NAT occurring.

Requirements:​

Access to Manager Portal

Basic User

  1. Log in to the Manager Portal.

  2. Once logged in navigate over to the Phones tab.

  3. Hover over the IP Address for a particular device. This IP Address will be the Public IP of your device.

  4. A pop will appear with the following information:

    • Extension Number
    • Contact IP:Port Number

  5. If this device is a Desk Phone, you would want the Contact IP to be a Private IP Address.

Office Manager

  1. Log in to the Manager portal.

  2. Once logged in navigate over to the Users tab.

  3. Select a particular User.

  4. Click on Phones

  5. Hover over the IP Address for a particular device.

  6. This IP Address will be the Public IP of your device.

  7. A pop will appear with the following information:

    • Extension Number
    • Contact IP:Port Number

  8. If this device is a Desk Phone, you would want the Contact IP to be a Private IP Address.