Configure Direct Routing for TeamMate Connector

Scope

Intended Audience: Global Administrators configuring Microsoft Teams

This article outlines the process for configuring direct routing for TeamMate Connector. This step should be completed after receiving the TeamMate Registration email.

Requirements

• Microsoft Global Admin access for the Enterprise
• Add TeamMate to Trust Traffic List
• Delete Previous Direct Routing
• Verify All Users Have Supported Microsoft Licenses
• You will need to have at least 1 available AND unassigned User license with the required Add-on (Phone System) that allows you to use Direct Routing. Once this step is complete, the license may be removed or assigned

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1. Log in to the portal with Global Admin Credentials.
2. Navigate to Enterprise > Direct Routing
3. Click on Setup Direct Routing Details
4. Under Setup Direct Routing Details, select the desired Gateway. Then click Complete Direct Routing
   1. Verify Tenant will appear, which will verify the connection to the DNS Provider and will validate licenses.
5. Click Complete Direct Routing when verification is finished
6. Direct Routing provisioning will take between 2 minutes and 48 hours contingent on Microsoft’s internal intervals.
7. When Direct Routing set up is complete you will receive an alert Email at the TeamMate registered Global Admin email address.
8. Notify your provider that this step has been completed so they can proceed with the configuration. Do not complete any further steps

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Troubleshooting

Ensure TM_PBX_Unrestricted was added to Voice Routing Policies. If not, users will not see a Dial Pad under Calls on Teams application.

1. Log in to https://admin.teams.microsoft.com/
2. Click on Voice
3. Click on Voice Routing Polices
4. Check if you have the following Policies.
5. If you have the rules above, do not proceed with the following steps:
   1. Click on Global (Org-Wide Default)
   2. Click on Add PSTN Usage..
   3. Checkmark TM_PBX_Unrestricted
   4. Click Apply

Have your users sign back into Teams, they will now see Dial Pad.