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Cisco: Overrides

Scope:

It is possible to customize the behavior and appearance of Cisco devices using device overrides to program the line keys and memory keys. Some of the more commonly used overrides are listed on this page.

Requirements:

Access to Manager Portal or NDP

Overrides​

Overrides require NO spacing before or after the equals (=) sign, and the value given must be in quotes.

memorykey.1.line="1"

Override Functions​

  • cp = Call Pickup - Allows call pickup for a ringing extension.
  • blf = Busy Lamp Field
  • ext = Extension
  • fnc = Function
  • sd = Speed Dial
  • sub = Subscribe to

Time Setting​

Replace the "-08:00" with the hours offset from GMT for your desired timezone.

Primary_NTP_Server="nist.time.gov" Time_Zone="GMT-08:00"

Extension Display Label​

To change the display extension name

Station_Display_Name="Extension Name" Station_Name="101"

Unused Line Keys (Extended Function Keys)​

It is possible to use Unused Line Keys as BLF Keys. In the following example replace 204 with the appropriate Extension, and the Short Name "Sales" to the display name you prefer.

BLF Button Two​

Extended_Function[2]="fnc=blf+sd;sub=204@$PROXY;ext=204@$PROXY" Short_Name[2]="Sales"

More BLF Buttons​

Extended_Function[3]="fnc=blf+sd;sub=205@$PROXY;ext=205@$PROXY" Short_Name[3]="Billing" Extended_Function[4]="fnc=blf+sd;sub=210@$PROXY;ext=210@$PROXY" Short_Name[4]="Support"

Attendant Console Keys​

Cisco refers to Side Car Keys as Attendant Console Keys.

Unit_1_Key_10="" Unit_1_Key_11="" Unit_1_Key_12="" Unit_1_Key_13="" Unit_1_Key_14="" Unit_1_Key_15="" Unit_1_Key_16="" Unit_1_Key_17="" Unit_1_Key_18="" Unit_1_Key_19="" Unit_1_Key_20="" Unit_1_Key_21="" Unit_1_Key_22="" Unit_1_Key_23="" Unit_1_Key_24="" Unit_1_Key_25=""

Changing Star Codes to Pound Codes​

By Default Cisco SPA phones use Star Codes as internal phone codes. It is recommended to change these from default, to be able to still use Star Codes. To keep the functionality of the internal Cisco Codes, it is possible to change the * to a #.

Call_Return_Code="#69" Blind_Transfer_Code="#98" Call_Back_Act_Code="#66" Call_Back_Deact_Code="#86" Cfwd_All_Act_Code="#72" Cfwd_All_Deact_Code="#73" Cfwd_Busy_Act_Code="#90" Cfwd_Busy_Deact_Code="#91" Cfwd_No_Ans_Act_Code="#92" Cfwd_No_Ans_Deact_Code="#93" CW_Act_Code="#56" CW_Deact_Code="#57" CW_Per_Call_Act_Code="#71" CW_Per_Call_Deact_Code="#70" Block_CID_Act_Code="#67" Block_CID_Deact_Code="#68" Block_CID_Per_Call_Act_Code="#81" Block_CID_Per_Call_Deact_Code="#82" Block_ANC_Act_Code="#77" Block_ANC_Deact_Code="#87" DND_Act_Code="#78" DND_Deact_Code="#79" Secure_All_Call_Act_Code="#16" Secure_No_Call_Act_Code="#17" Secure_One_Call_Act_Code="#18" Secure_One_Call_Deact_Code="#19" Paging_Code="#96" Call_Park_Code="#38" Call_Pickup_Code="#55" Call_UnPark_Code="#39" Group_Call_Pickup_Code="#37" Media_Loopback_Code="#03"

BLF Key Functions​

BLF Buttons require blf+sd (without the 'sd' - the button will only monitor the extension). Replace 100 with your desired extension.

fnc=blf+sd;sub=100@$PROXY;ext=100@$PROXY

Group Paging​

Group_Paging_Script="pggrp=224.168.168.168:34560;name=All;num=0;listen=yes;"

Speed Dial​

External Speed Dials only require the 'sd' function. Change 8662905901 to the destination of your choice.

fnc=sd;sub=8662905901@$PROXY;ext=8662905901@$PROXY

Call Parking​

Call parking with Cisco SPA phones requires multiple buttons to park a call. Below are steps to setup Call Park using multiple buttons. Please note these keys can be programmed as Soft Keys, or Side Car Keys.

To Monitor a Call Park Queue, set up a BLF targeting the Queue, in this example Park 701.

Park BLF​

Extended_Function[3]="fnc=blf+sd;sub=701@$PROXY;ext=701@$PROXY" Short_Name[3]="Park Mon"

Add Blind Transfer to Active Call Soft Buttons

Add Blind Transfer Soft Key​

Programmable_Softkey_Enable="Yes" Connected_Key_List="hold|1;conf|2;xfer|3;bxfer|4;toggle;confLx;xferLx;park;phold;flash;"

Add Speed Dial to Answer Park

Parked Call Retrieve​

Extended_Function[4]="fnc=sd;ext=*55701" Short_Name[4]="Park Pickup"

To park an active call with the above settings, while on a call Press the bxfer button, then press the Park Mon button you setup. To retrieve the parked call, press the Park Pickup button.