Considerations for Mobile-X
Scope
Intended Audience: All End Users
This article outlines any known issues or considerations with Mobile-X that should be reviewed before onboarding a user with Mobile-X.
- Supported Devices (Updated 8/28/23)
- ALL DEVICES MUST BE CARRIER UNLOCKED
- Unless otherwise specified, device APN config is set automatically
- A device restart is always recommended after installation of eSIM or pSIM
- You can have as many inbound DIDs as you pay for. To call out or send SMS from multiple DIDs, you need a SIM or eSIM slot for each.
| Manufacturer | Device | Model | Min Software Version | eSIM | Notes |
|---|---|---|---|---|---|
| Apple | iPhone Xr | A1984 (US) A2105 (INTL) | iOS 15.4 Recommend iOS 16.2 or later | Yes | •Device model can be found here: Settings / General / About •iPhone devices that were initially locked to the Sprint network are not compatible •iPhone 12 Mini and 13 Mini are not supported •MobileX 2nd SIM Limitation - iPhone 11 and earlier devices are unable to send MMS when Extend SIM is not set as primary for data services •Prior to iOS 16.2, APN settings are auto filled via “Use Carrier Settings” enablement. Starting with iOS 16.2, APN setting are automatically set. |
| iPhone Xs | A1920 (US) A2097 (INTL) | ||||
| iPhone Xs Max | A1921 (US) A2101 (INTL) | ||||
| iPhone SE 2020 | A2275 (US) A2296 (INTL) | ||||
| iPhone 11 | A2111 (US) A2221 (INTL) | ||||
| iPhone 11 Pro | A2160 (US) A2215 (INTL) | ||||
| iPhone 11 Pro Max | A2161 (US) A2218 (INTL) | ||||
| iPhone 12 | A2172 (US) A2403 (INTL) | ||||
| iPhone 12 Pro | A2341 (US) A2407 (INTL) | ||||
| iPhone 12 Pro Max | A2342 (US) A2411 (INTL) | ||||
| iPhone SE 2022 | A2595 (US) A2783 (INTL) | ||||
| iPhone 13 | A2482 (US) A2633 (INTL) | ||||
| iPhone 13 Pro | A2483 (US) A2638 (INTL) | ||||
| iPhone 13 Pro Max | A2484 (US) A2643 (INTL) | ||||
| iPhone 14 | A2649 (US) A2882 (INTL) | Yes | •Supports dual active eSIMs •US models only support eSIM | ||
| iPhone 14 Plus | A2632 (US) A2886 (INTL) | ||||
| iPhone 14 Pro | A2650 (US) A2890 (INTL) | ||||
| iPhone 14 Pro Max | A2651 (US) A2894 (INTL) | ||||
| Samsung | Galaxy S20 FE 5G | SM-G781U1 | Android 13 + OneUI 5.1 or later | No | •Device model/name can be found here: Settings / About Phone •“U” models (carrier locked) that have been unlocked have shown to work but are not officially supported at this time. |
| Galaxy S21 5G | SM-G991U1 | Yes | |||
| Galaxy S21+ 5G | SM-G996U1 | Yes | |||
| Galaxy S21 Ultra 5G | SM-G998U1 | Yes | |||
| Galaxy S22 | SM-S901U1 | Yes | |||
| Galaxy S22+ | SM-S906U1 | Yes | |||
| Galaxy S22 Ultra | SM-S908U1 | Yes | |||
| Galaxy S23 | SM-S911U1 | Yes | |||
| Galaxy S23+ | SM-S916U1 | Yes | |||
| Galaxy S23 Ultra | SM-S918U1 | Yes | |||
| Galaxy XCover 6 Pro | SM-G736U1 | Yes | |||
| Galaxy S24 | SM-S921x | Yes | |||
| Galaxy S24 + | SM-S926x | Yes | |||
| Galexy S24 Ultra | SM-S928x | Yes | |||
| Galaxy Z Flip4 | SM-F721U1 | Yes | |||
| Pixel 6a | GX7AS (US) G1AZG (INTL) | Android 13 | Yes | •Device model/name can be found here: Settings / About Phone / Regulatory labels •All Pixel device types must be restarted after pSIM or eSIM installation Pixel 6a WARNING: This device has manifested instabilities when roaming internationally. | |
| Pixel 6 | G9S9B (US) GB7N6 (INTL) | Yes | |||
| Pixel 6 Pro | G8V0U (US) GLU0G (INTL) | Yes | |||
| Pixel 7 | GQML3 (US) GVU6C (INTL) | Yes | |||
| Pixel 7 Pro | GE2AE (US) GP4BC (INTL) | Yes | |||
| Pixel 8 | GA04803 (US) G9BQD (INTL) | Yes |
- Both eSIM and Physical SIM are available and can be used in supported devices with dual SIM.
- When using Dual-SIM your phone will use your primary SIM unless configured otherwise
- Once a SIM has been assigned to a subscriber (either eSIM or physical), it cannot be reused. If a new SIM is assigned to the subscriber, the old SIM must be thrown away or deleted.
- Both eSIM and Physical SIM support the below features
- Inbound Calling
- Outbound Calling
- Extension to Extension Calling
- Inbound and Outbound SMS
- Inbound and Outbound MMS NOTE: There is a known limitation with the Samsung Galaxy S21 where MMS can only be sent or received using the primary SIM in a dual-SIM setup
- Star codes and feature codes
- Mobile X outbound and inbound calls and SMS history will appear in the manager portal.