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CloudieConnect Desktop - Features

Scope​

Intended Audience: All Users

Welcome to CloudieConnect! Your desktop command center for business communication.

CloudieConnect puts the full power of our Unified Communications platform directly on your desktop. Whether you're answering calls, sending business texts, or accessing voicemails, CloudieConnect keeps you connected, efficient, and in control—anytime, anywhere.

New to CloudieConnect Desktop? Start here with the full Getting Started Guide

Login & Access​

  • Login with Username + Password
  • Single Sign-On (SSO) support with Google and Microsoft
  • Forgot Password recovery

Core Calling Features​

  • SIP registration for seamless connectivity
  • Presence Status visibility
  • Busy Lamp Field (BLF) monitoring
  • Caller ID with multiple SMS IDs
  • Auto Answer and Do Not Disturb (DND)

Contacts & Directory​

  • Contacts management with:
  • Favorites
  • Enterprise Phonebook
  • Private Contacts (Add/Edit)
  • Shared Contacts (Add/Edit)

Call History & Recordings​

  • Access full Call History
  • Retrieve Call Recordings directly from history

Messaging​

  • Individual SMS
  • Group SMS/MMS
  • Create Groups & View Participants

Voicemail​

  • Access New / Saved / Trashed voicemails
  • Download, Forward, Save, or Delete voicemails

Audio Calls​

  • Call Hold & Resume
  • Blind & Attended Transfers
  • Conferencing

Advanced Call Handling​

  • Answering Rules Configuration
  • Enable/Disable
  • Re-order priorities
  • Voicemail Greetings
  • Add, Delete, Play

App & Device Support​

  • Multi-device support for flexibility
  • Yealink HID headset support
  • Start/end calls with headset buttons

App Experience​

  • Light/Dark Mode themes

Diagnostics & Updates​

  • Debugging Logs for support visibility
  • Debugging Settings
  • Update Configuration
  • Logout

Help Shape the Future of CloudieConnect​

Looking for a feature you don’t see here? We’re always listening. Submit feedback and ideas here.