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Cloudie Connect Extension Unregistered

Scope​

Intended Audience: Whitelabel Partners & Tier 2 Technicians

The following article outlines how to Tragofone app extensions not registering.

Requirements​

  • Access to the Tragofone Management Portal

Deleting the Extension from the Tragofone Management Portal

  1. Log into the Tragofone Management Portal
  2. Navigate to Customer
  3. Click on the search bar and search for the domain name using the Name field. A screenshot of a computer AI-generated content may be incorrect.
  4. Select the Customer Login icon under action to enter the customer account. A screenshot of a computer AI-generated content may be incorrect.
  5. Now from the left-hand menu, select User A screenshot of a social media account AI-generated content may be incorrect.
  6. Locate the user by extension and select the Trash/Delete icon A screenshot of a computer AI-generated content may be incorrect.
  7. Once completed, have the user log out and log back into the branded CloudieConnect app and confirm registration is successful.
  8. If unsuccessful, please contact support with logs from the app.