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Call Parking for Yealink Phones

Scope: This guide uses the Directed Call Park method by configuring a Yealink Multipurpose Key (MPK) to transfer a call to a directed park orbit.

Requirements:​

  • Access to the Manager Portal
  • Access to the Phone's Web GUI
  • v3 device profile in the provisioning server
  • Custom firmware listed below. The firmware should be installed automatically upon provisioning
ModelFirmware
T2152.80.0.141
T2344.80.0.141
T2745.80.0.141
T2946.80.0.141
T4054.80.0.141
T4136.80.0.14
T4229.80.0.141 
T4628.80.0.138
T4835.80.0.141

The MPK Key on a Yealink phone may be configured via the device's web UI, or by remotely provisioning the phone using overrides in the Provisioning Server.

Configure the MPK Key to Park a Call using the GUI​

  • To configure a Call Park key with the web UI, browse to the phone admin page and configure a Line/Memory Key under the 'DSSKey' tab with the following parameters.
Field NameDescription
TypeCall Park
ValueEnter the extension of the Call Park Queue that you created in the previous step.
LabelThis is the label that will appear on the phone's display.
LineThis is the line of the phone that will be used to park the call.

Configure the MPK Keys Using NDP Overrides​

linekey.2.line="1" linekey.2.type="10" linekey.2.value="710" linekey.2.label="Park 710"

linekey.3.line="1" linekey.3.type="10" linekey.3.value="711" linekey.3.label="Park 711"

linekey.4.line="1" linekey.4.type="10" linekey.4.value="712" linekey.4.label="Park 712"