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Exporting Yealink Diagnostic Files

Item(s) Needed: - Access to Yealink Web GUI
  • From the Yealink phone select Menu
  • Select Status
  • Select Network
  • Select IPv4 Status
  • Take note of the IP address for the next steps

Exporting Diagnostic Data​

  • Using any web browser navigate to the IP address from the above step
  • Log in with the Admin account
  • Navigate to Settings > Configuration on the phone menu
  • Once there, go ahead and scroll down to the bottom of the page until you see the Export All Diagnostic Files option****
  • Now click Start and replicate the issue
  • Once replicated, click on Stop then Export to download the diagnostic files
  • You will get a file called allconfig.tar which contains all of the diagnostic information