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Change Transport Type on Devices

Scope​

Intended Audience: All End Users

This document provides instructions on how to change the transport type on devices.

Requirements​

  • Office Manager access to the Manager Portal

Change Transport Type via Manager Portal

  1. Log in to the Manager Portal
  2. Navigate to Inventory > Phone Hardware
  3. Click the pencil icon on the right NOTE: Do not click the MAC Address as this will open SNAPbuilder
  4. Select the Advanced tab
  5. Click the Transport Method to TLS, TCP, or UDP
  6. Alternatively, you can bulk-edit phones and change the Transport Method of the selected phones to TLS, UDP, or TCP.
  7. Click Save and Resync to apply your changes to the phone NOTE: The phone will reboot. In our testing, we have found that this method of changing the transport method is not always respected by Grandstreams - you will likely need to change the transport type of these devices in the Web Gui or via Override.