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Polycom Overrides

Scope

Intended Audience: Channel & White Label Partners or higher

The below codes will allow you to set overrides in the program of Polycom series phones.

Requirements

  • Text editor

  • Channel Partner access to the Manager Portal or higher OR access to NDP

Enable Web UI

  • httpd.enabled="1"

Protection from SIP Scanners

  • voIpProt.SIP.requestValidation.1.method="source"
  • voIpProt.SIP.requestValidation.1.request="INVITE"

Enable Stutter Dialtone for Voicemail

  • se.stutterOnVoiceMail="1"

Line Key Label

  • reg.1.label="Jim R"
  • reg.2.label="Kelly P"

Disable PC Port

  • device.net.etherModePC.set="1"
  • device.net.etherModePC="disabled"

Caller ID Mask Line Key

  • feature.enhancedFeatureKeys.enabled="1"
  • feature.EFKLineKey.enabled="1"
  • lineKey.reassignment.enabled="1"
  • efk.efklist.1.mname="CID Masking"
  • efk.efklist.1.status="1"
  • efk.efklist.1.action.string="*67$P1N10$$Tinvite$"
  • lineKey.2.category="EFK"
  • efk.efkprompt.1.label="CID Masking"
  • efk.efkprompt.1.status="1"
  • efk.efkprompt.1.type="numeric"

Call Pickup Softkey - Extension

  • softkey.2.label="Pickup"
  • softkey.2.action="*35$P1N5$$Tinvite$"
  • softkey.2.enable="1"
  • softkey.2.use.idle="1"
  • softkey.2.use.alerting="0"
  • softkey.2.use.dialtone="1"
  • softkey.2.use.hold="1"
  • efk.efkprompt.1.status="1"
  • efk.efkprompt.1.label="Pickup Extension"
  • efk.efkprompt.1.userfeedback="visible"
  • efk.efkprompt.1.type="numeric"

Intercom Softkey

  • softkey.2.label="Intercom"
  • softkey.2.action="*50$P1N5$$Tinvite$"
  • softkey.2.enable="1"
  • softkey.2.use.idle="1"
  • softkey.2.use.alerting="0"
  • softkey.2.use.dialtone="1"
  • softkey.2.use.hold="1"
  • efk.efkprompt.1.status="1"
  • efk.efkprompt.1.label="Intercom Extension"
  • efk.efkprompt.1.userfeedback="visible"
  • efk.efkprompt.1.type="numeric"

Multi-cast Paging

  • ptt.pageMode.enable="1"
  • ptt.pageMode.group.1.label="Intercom"
  • feature.nonVolatileRingerVolume.enabled="1"
  • np.normal.ringing.toneVolume.chassis="1000"
  • np.normal.alert.messageWaiting.tonePattern="silent"
  • ptt.pageMode.group.1.subscribed="1"

Distinctive Ring

  • voIpProt.SIP.alertInfo.1.class="custom4"
  • voIpProt.SIP.alertInfo.1.value="DepartmentName"
  • se.rt.custom4.ringer="ringer5"

Feature Sync

  • Feature Key Synchronization for Do Not Disturb (DND) and Call Forward (CF)

Note: By default, Polycom phones will be configured to synchronize the Call Forward and DND functions between the phone and the PBX. This means that if you enable either feature on a handset, the same setting will be applied to the User's Answering Rules on the PBX (and vice-versa).

  • If you would like to disable this functionality, you can do so with the following overrides. Note that you can use either of these commands individually.

voIpProt.SIP.serverFeatureControl.cf="0" voIpProt.SIP.serverFeatureControl.dnd="0" voIpProt.SIP.serverFeatureControl.localProcessing.dnd="0"

Pagination (VVXs 250, 301, 311, 350, 401, 411, 450, 501, 601)

  • up.Pagination.enabled=" "
    • 0= Disable (Default)
    • 1= Enable

Hide the Do Not Disturb (DND)

You can disable the DND (introduced as a new feature with Polycom firmware version UCS 5.1.1).

  • Disabling DND on Idle screen.

feature.enhancedFeatureKeys.enabled="1" softkey.feature.doNotDisturb="0"

  • In order to remove the gap left by this simply add the additional:

efk.softkey.alignleft="1"

  • Remove DND Softkey and Menu Option:

feature.doNotDisturb.enable="0"

Electronic Hookswitch (EHS) mode for phone's analog headset jack​

up.analogHeadsetOption=" "

  • 0 - No EHS-compatible headset is attached.
  • 1 - Jabra EHS-compatible headset is attached.
  • 2 - Plantronics EHS-compatible headset is attached.
  • 3 - Sennheiser EHS-compatible headset is attached.

Change default NTP server​

tcpIpApp.sntp.address="<NTP Server FQDN>"

Static DNS Override​

  • device.dns.serverAddress="8.8.8.8"
  • device.dns.altSrvAddress="8.8.4.4"

Preserve Original Caller ID on Transfers​

  • voIpProt.SIP.useRFC3325="1"
  • voIpProt.SIP.useRFC3325.display="1"
  • voIpProt.SIP.requestURI.display="1"
  • voIpProt.SIP.header.displayName.source="auto"
  • voIpProt.SIP.allowAutoDNSDiscovery="1"