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Polycom VVX: How to Perform a Remote Packet Capture

This doc will show you how to capture packets a Polycom VVX phone is sending and receiving in order to troubleshoot potential network issues with the phone.

Requirements:

  • Polycom VVX Firmware 5.1.1 or later

  • Wireshark

  • Overrides

  • The Phone's MAC Address and IP Address

Apply the PCAP Overrides to the Phone​

diags.pcap.enabled="1" diags.pcap.remote.enabled="1"

Performing the Packet Capture​

  • Open Wireshark and select Capture > Manage Interfaces

  • Select the Remote Interfaces tab and press the + button in the bottom left corner of the window.
  • Enter the following information in the Remote Interface window that pops up:

Host: (The IP Address of the phone) Port: 2002 Username: Polycom Password: (The MAC Address of the phone)

  • Click OK
  • You will now be able to select the phone as a Capture Interface in Wireshark. This will capture any traffic going in and out of the phone.

Summary​

The following document describes how to capture packets a Polycom VVX phone is sending and receiving in order to troubleshoot potential network issues with the phone.