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Project Ports

Scope​

Intended Audience: White Label Partners

This doc will show you the necessary steps to submit a project port

Requirements​

  • Complete the Project Port Template excel sheet
  • CSR / Invoice
  • Minimum of 3 weeks for requested FOC date
  • Minimum of 100 Telephone Numbers (TNs) per losing carrier SPID/underlying carrier
  • Submit a request to the porting department

Validate Number Eligibility​

  1. Complete and fill out the Project Port template sheet in Partner Central.

Project Port Template Columns​

  1. Account Name
    1. Business Name on the Invoice/CSR
  2. Billing Telephone Number (BTN)
  3. New Billing Telephone Number (NBTN) or Disconnect Remaining Lines
    1. Partial - Provide a number not porting
    2. Full - select Disconnect remaining lines
  4. Business/Customer Name
    1. Client who submitted the request
  5. Service Address Line 1
    1. Street address
  6. Service Address Line 2
    1. Unit/Suite/Bldg/Floor number
  7. Service City
    1. City Name
  8. Service State Code
    1. State abbreviation
  9. Service Zip (optional plus four)
    1. 5 digit zip
  10. Telephone Number
    1. DID porting
  11. Requested Order FOC Date
    1. 3 Week minimum to port
  12. Pin Number
    1. Port out PIN for the losing carrier
  13. Account Number
  14. LOA Authorizing Person's Name
    1. Authorized person on the account
  15. LOA Date
    1. Date in which the project port was sent to our porting team
  16. Enable SMS/MMS YES or NO?
  17. Less than a cumulative 250,000 minutes of use per month?
    1. Yes if under / No if over
  18. Subaccount/Location
    1. NA - our team use
  19. Include the Invoice or CSR for the account
  20. Send the template and invoice/CSR to our porting team

Number Eligibility Review​

  1. We will review the request and will provide an approval response within 72 hours
  2. An update will be provided confirming if the port meets the criteria of a project port. (over 100 DIDs porting within the same underlying carrier)
  3. Once approved, you will be provided an update of the DIDs porting Note: There may be more than one porting case