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Register E911 from Manager Portal

Scope​

Intended Audience: White Label Partners or higher

This article outlines how to register an E911 Address to a DID in the Manager Portal for US and CAD. All users should have an emergency number tied to their service address.

Requirements

  • White Label Access to Manager Portal or higher

  • 911 Addresses are validated against USPS. It is recommended to confirm the address with USPS prior to configuration to avoid errors

  1. Log in to the Manager Portal
  2. Navigate to Inventory
  3. Go to the Emergency Numbers (Legacy) tab NOTE: A message may appear stating "These are the emergency numbers using the legacy provisioning method. See emergency addresses and endpoints for the new emergency protoco****l." This message can be ignored as DLR is not yet enabled
  4. If users have already been created, a list of numbers will appear based on the Emergency Caller ID set on the users. To add a new number, click Add 911 Number. To edit an existing number, click on the 911 number NOTE: Please ensure that the emergency number is in 11-digit format to correspond with the portal/domain.
  5. Enter a Caller Name followed by the client's service address NOTE: Do not enter any special characters such as &, @, or ! in this field or the validation will fail
  6. Click Validate
  7. Invalid addresses will show a red message saying the entered address could not be found. Contact the Telco Services department if this occurs.
  8. Validated addresses will show green text indicating the address has been confirmed. Click Save
  9. The updated address should now show a green OK