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Delete a DID

Scope

Intended Audience: White Label Partners, Client Success or Telco Services Department

The article outlines how to delete phone numbers from a client account. Phone Numbers should only be deleted in the event of disconnection or port out.

NOTE: DIDs remain in aging status up to 24 hours after being deleted. If a DID was deleted accidentally, contact the Telco Services department to restore the number.

Requirements

  • White Label Access to Manager Portal or higher

  • List of numbers to remove

Delete Numbers from Inventory​

  1. Log in to the Manager Portal
  2. Navigate to Inventory NOTE: Ensure this is being done in the root Inventory
  3. Click on Filters
  4. Enter the phone number to remove and click Filter
  5. Click the red X next to the DID to remove
  6. Click Yes