Submitting a Port Request by Email

Scope

Intended Audience: White Label Partners

This article outlines how to submit a port request form via email

Requirements

• Letter of Authorization/Agency (LOA) - You can retrieve one in partner central
• List of DIDs Porting
• Copy of the most recent Phone Bill
  • Or CSR
• Completed fields below

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Proceed with Filling out the Fields Below

Note: Most of the information below can be found in the Invoice/CSR

White Label Partner Information

1. Email Response: Email to send and receive updates
2. Reseller ID: Provide your reseller ID
3. First Name
4. Last Name
5. Phone: Contact Number

Customer Information

1. What are you porting?
   1. Local Numbers: List Voice Numbers Porting (if none leave blank)
   2. Toll Free: List Toll Free Porting (if none leave blank)
   3. Native Fax: List any Native Fax numbers porting (if none leave blank)
      1. Native Fax is faxing within the manager portal (Current Faxing)
   4. Mfax: List any Mfax numbers porting (if none leave blank)
      1. Mfax is our Legacy fax service which requires signing in to another site to send and receive faxes (Legacy Faxing)
2. Port Type
   1. Full: All DIDs will be porting, if any DIDs remain on the losing carrier account they will be disconnected
   2. Partial: Only some of the DIDs will be porting the DIDs remaining on the losing carrier account will remain active
3. Requested Date
   1. Provide requested port date
      1. Standard time: 2 weeks or more
      2. 4 to 13 days: No additional cost, however, due to shorter time we cannot guarantee DIDs will port on the requested date or may receive FOC on the same day
      3. Expedited Port: Within 3 days
         1. There is an additional cost (review MSA) to expedite, however, this is still a port and is susceptible to exceptions
4. Service Type: Business or Residential
5. Company: Name listed on the invoice/losing carrier account name
6. Authorized Person: Person authorized that can make changes to the losing carrier account
7. Title: Title of authorized person
8. Service Address: Address that is listed where service is provided
9. Billing Address: If the Service address is the same as Billing Address, please leave this field blank
10. Local Number Carrier: Name of the carrier on the invoice (is ATT, Spectrum, Verizon etc)
11. Local Number Account: Account number on the account
    1. If no account number is found, please leave blank
12. New BTN: Add the main number on the account (Billing Telephone Number

Features

The following features are an additional cost (please review MSA for pricing)

1. CNAM Storage: Caller ID Name
   1. 15-character limit
2. Directory Listing Requested (LNP Only): White pages Search the number to list the company
   1. Number: Number you wish to use when searching (Main number)
   2. Address: List address you wish to show when the number is searched
3. Enable SMS: Provide the number(s) you wish to Enable SMS

Attachments

Please attach the following before sending the request to our porting team

1. Invoice/CSR
   1. Most recent invoice from the losing carrier
   2. OR Customer service record
2. LOA
   1. Letter of Authorization/Letter of Agency
      1. You will need to download a blank LOA in partner central and fill out the information provided in the previous steps
      2. The LOA will require a signature of the Authorized User