Switchvox: Connect A SIP Trunk

Scope

Intended Audience: Support Technicians and White Label Partners

This article outlines how to configure a SIP trunk between your hosted PBX and a Switchvox instance.

Requirements

• Access to the Switchvox PBX admin panel
• SIP trunk information (Create a SIP Trunk); Use IP-based authentication with the static IP address for the Switchvox PBX

Connect A SIP Trunk

1. Log into the Switchvox admin panel.
2. Navigate to Setup > VOIP providers
3. Click Create SIP Provider:
   1. Provider Name: <Provider's Name>
   2. Account ID: <Caller ID Number>
   3. Hostname: <Domain Name>
4. Click Save SIP Provider
5. Locate the SIP provider you just created and click the pencil icon
6. Navigate to Caller ID Settings and configure the following:
   1. Caller ID Name: <Number associated with the SIP trunk>
   2. Caller ID Name: <Number associated with the SIP trunk>
7. Navigate to Connection Settings and configure the following:
   1. SIP Port: 5060
   2. SIP Expiry (In seconds): 120
   3. Proxy Host: sbc.ucaasnetwork.com
   4. Authentication User: <Number associated with the SIP trunk>
   5. Always Trust This Provider: Yes
   6. Qualify Hosts: No
   7. Include user phone in SIP: Yes
   8. Use Local Address In From Header: No
   9. SIP Transport: UDP
8. Click Save SIP Provider
9. Navigate to Setup > Incoming Calls
10. Click Single DID Route
11. Configure the following values. All other settings can be left empty:
    1. Rule Name: <Name for the rule>
    2. Incoming Provider: <Provider name configured in step 3a>
    3. Incoming Call Type: Voice Calls
    4. Extension to Route Call: <Extension you'd like calls to go to>
12. Click Save Single DID Route