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Allow and Block Calls

Scope​

Intended Audience: All Users

This article outlines how to allow and block calls in the Manager Portal.

Requirements​

Basic User Access to Manager Portal or higher NOTE: Basic Users may only allow or block calls for themselves. Office Managers or higher may allow and block calls for the entire domain.

Considerations​

Adding more than 500 blocked numbers will still be enforced in call processing; however, the Manager Portal will not properly populate the blocked number list. For full functionality, we suggest only blocking a maximum of 500 numbers.

Domain-wide blocking​

Domain call blocking​

Intended Audience: Office Manager and above

This section outlines how to allow and block calls for the entire domain in the Manager Portal.

  1. Log in to the Manager Portal
  2. Click Call History
  3. Click Blocked Numbers
  4. Enter blocked numbers manually:
    2. Import a CSV:
  5. Block calls from call history
    1. Click the block calls button
    2. Calls can be unblocked by clicking again:

Per user call blocking​

Per user call blocking​

Intended Audience: Basic users

This section outlines how to allow and block calls for individual users in the Manager Portal.

  1. Log in to the Manager Portal
  2. Click Call History
  3. Click Blocked Numbers
  4. Enter blocked numbers:
    2. Import a CSV:
  5. Block from call history:
    1. Click the block calls button:
    2. Calls can be unblocked by clicking again:

Legacy call blocking​

Legacy call blocking​

As of 1-15-2025, this is no longer the preferred way to block calls for a user, call queue, or auto attendant.

  1. Log in to the Manager Portal
  2. Navigate to Users. Basic Users can navigate to Answering Rules and skip to step 5
  3. Select the user to update
    1. To allow or block calls to a TOD Routing, Auto Attendant, or a Call Queue
      1. Scroll to the bottom of the User's Tab and uncheck the Hide System Users
      2. Select the system user you wish to edit (TOD Routing, AA, CQ)
      3. This will block all calls to the DID, AA or CQ, respectively.
  4. Go to the Answering Rules tab
  5. Click Allow/Block
  6. On the left, enter allowed numbers and click the + icon to add it to the list NOTE: This allows callers to bypass Do Not Disturb and Call Screning. It does not specify numbers allowed to dial an extension
  7. On the right, enter any blocked numbers and click the + icon to add it to the list NOTE: Calls from blocked numbers will be dropped immediately.
  8. Once done adding numbers click Done

To block numbers from calling into a TOD-routed number:

You will use this if Time Of Day routing is enabled and the client does not wish to receive any calls from a specific number. This will stop the indicated number from being able to call in to the TOD-routed number.

  1. Log into the Manager Portal
  2. Navigate to the Users tab
  3. Uncheck HIDE SYSTEM USERS
  4. Navigate to the TOD number Answering Rules
  5. Click Allow/Block
  6. On the left, enter allowed numbers and click the + icon to add it to the list NOTE: This allows callers to bypass Do Not Disturb and Call Screning. It does not specify numbers allowed to dial an extension
  7. On the right, enter any blocked numbers and click the + icon to add it to the list NOTE: Calls from blocked numbers will be dropped immediately.
  8. Once done adding numbers click Done