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Create Time Frames

Scope​

Intended Audience: All Users

This article outlines how to create time frames. Time frames are used in conjunction with Answering Rules to configure call routing for a phone number or extension.

Requirements​

  • Basic User Access to Manager Portal or higher NOTE: Basic Users may only create time frames for themselves. Office Managers and higher may create domain-wide time frames

Troubleshooting​

Warning: Time frames containing the word "forward" can not be used with Time of Day routing. Please use the abbreviation of "fwd" instead. Use of the word "forward" with timeframes will break Time of Day routing display and prevent future editing of Time of Day routing.

Overview

  1. Log in to the Manager Portal
  2. Navigate to Time Frames
  3. Select the Domain or User you wish to create a Time Frame for
  4. Click Add Time Frame
  5. Enter a descriptive name for the time frame
  6. Select the type of time frame:
    • Always: Applies 24/7. Primarily used for routing for an unspecified period of time such as call forwarding
    • Days of the Week and Times: Recurring Range of days and times. Primarily used for Business Hours
    • Specific dates or ranges: Specified dates in the future. Primarily used for holidays or scheduled closings
    • Holidays: select from a list of local and international holidays with an optional choice to recur
    • Custom: this selection can combine days of the week, specific dates, and holidays all together to suit any time frame need.
  7. Configure any additional options, such as days and times or dates
  8. Click Save

Days of the Week​

Specific Dates​

Holidays​

Custom​