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Allow and Block Calls

Scope​

Intended Audience: All Users

This article outlines how to allow and block calls to an extension in the Manager Portal.

Requirements​

  • Basic User Access to Manager Portal or higher NOTE: Basic Users may only allow or block calls for themselves. Site Managers or higher may allow and block calls for other users
  1. Log in to the Manager Portal
  2. Navigate to Users. Basic Users can navigate to Answering Rules and skip to step 5
  3. Select the user to update
    1. To allow or block calls to a TOD Routing, Auto Attendant, or a Call Queue
      1. Scroll to the bottom of the User's Tab and uncheck the Hide System Users
      2. Select the system user you wish to edit (TOD Routing, AA, CQ)
      3. This will block all calls to the DID, AA or CQ, respectively.
  4. Go to the Answering Rules tab
  5. Click Allow/Block
  6. On the left, enter allowed numbers and click the + icon to add it to the list NOTE: This allows callers to bypass Do Not Disturb and Call Screning. It does not specify numbers allowed to dial an extension
  7. On the right, enter any blocked numbers and click the + icon to add it to the list NOTE: Calls from blocked numbers will be dropped immediately.
  8. Once done adding numbers click Done

To block numbers from calling into a TOD-routed number:

You will use this if Time Of Day routing is enabled and the client does not wish to receive any calls from a specific number. This will stop the indicated number from being able to call in to the TOD-routed number.

  1. Log into the Manager Portal
  2. Navigate to the Users tab
  3. Uncheck HIDE SYSTEM USERS
  4. Navigate to the TOD number Answering Rules
  5. Click Allow/Block
  6. On the left, enter allowed numbers and click the + icon to add it to the list NOTE: This allows callers to bypass Do Not Disturb and Call Screning. It does not specify numbers allowed to dial an extension
  7. On the right, enter any blocked numbers and click the + icon to add it to the list NOTE: Calls from blocked numbers will be dropped immediately.
  8. Once done adding numbers click Done