Enable A Disabled Time Frame on a TOD Routing User

Scope

Intended Audience: All Users

This article outlines how to enable a disabled time frame for a TOD Routing user.

Requirements

• Office Manager Access to Manager Portal or higher
• TOD Routing User

1. Log in to the Manager Portal
2. Navigate to Users
3. Uncheck Hide System Users
4. The extension of the system user is the 11-digit phone number
5. Go to the Answering Rules tab
6. Click on the answering rule with the black Disabled tag
7. Check Enabled
8. Click Save